Frequently asked questions

We process and ship most orders within 1 to 3 business days. Orders placed before 5:00 PM (UK time) start processing the same day. Once your order is on the way, you'll receive an email with tracking information.

Most orders arrive within 5 to 10 business days after shipping (6 to 13 business days in total). Timing can vary depending on where you live in the UK and carrier service in your area. UK delivery is always free.

Yes. As soon as your order ships, you'll get a tracking link via email. You can check your order status at any time using your order or tracking number.

You can return any item within 30 days of delivery as long as it's unused and in its original condition with all original packaging. You also have the legal right to cancel any order within 14 days of delivery for a full refund. Email support@jacknord.com to start your return.

We don't process direct exchanges. The fastest way is to place a new order for the item you want and return the original for a refund.

Customers are responsible for return shipping. We recommend using a tracked shipping method to ensure it gets back to us safely. If your item arrived damaged, faulty or incorrect, we'll cover the return cost.

Email support@jacknord.com with your order number and clear photos of the issue. We'll arrange a replacement or a full refund, whichever you prefer.

Refunds are processed within 9 business days after we receive your return, and always within 14 days. Once issued, it typically takes 3 to 5 business days to appear in your account, depending on your payment provider.

We accept most major credit and debit cards, including Visa, Mastercard and American Express. You can also check out using Apple Pay, Google Pay or Shop Pay.

If you need to make a change, contact us as soon as possible. We process orders quickly, but we'll do our best to help if the order hasn't shipped yet.

Check your spam or promotions folder first. Still nothing? Send us a message at support@jacknord.com and we'll resend it.